
35 years of hands-on management experience helping businesses simplify operations, reduce unnecessary costs, improve cash flow, and create stronger long-term profitability.
Step 1: The Audit: I look at how the business currently operates, including staffing, payroll, workflow, and day-to-day systems.
Step 2: The Fix: We identify where time, money, and unnecessary stress are building up.
Step 3: The Result: Simple changes are implemented to improve workflow, reduce pressure, and create smoother operations for growth & profitability.
Practical business support for Central Queensland businesses.
35 years business management experience
Former Regional & Operations Manager
Multiple business and sustainability award wins
Experience across hospitality, operations, staffing, payroll, & business systems
Real-world business ownership experience
Wages are rising faster than your revenue.
You’re 'flat-out busy' but your cash flow is tight.
Your teams are experiencing delays causing stress and rework.
You feel you are busy but not building real wealth.
"How I Work With Businesses"
Includes a practical review of staffing, payroll, workflow, and operational inefficiencies with actionable suggestions you can implement immediately.
"Why Businesses Work With Me"
"Feeling Flat-Out But Not Getting Ahead?"
Success Stories
You too could be like these businesses & enjoy increased success!
Rockhampton processing factory (manufacturing operations): The business had strong production demand but inconsistent operational structure across labour, scheduling, and workflow coordination, which was impacting margins.
We worked through process structure, staffing alignment, and operational efficiency across departments.
Result:
* $395,000 improvement in profit performance
* Improved production flow and more consistent operational output
Toowoomba laundry operation: The business was operating with inefficiencies across workflow scheduling, labour allocation, and process timing, which was limiting overall profitability despite steady demand.
We reviewed operational flow, staffing structure, and process efficiency across daily production.
Result:
* $603,000 improvement in profit performance
* More efficient workflow and better labour utilisation across operations
Cotton Tree cafe (hospitality business): Staffing costs were consistently running higher than needed due to rostering gaps and inefficient shift coverage. We reviewed wage structure, scheduling patterns, and operational flow across trading hours.
This resulted in:
* $75,843 annual cost reduction identified through improved staffing alignment and roster efficiency
Rockhampton retail start-up: The business had strong early sales but lacked clear pricing structure and margin control during setup. This meant profit wasn’t tracking consistently despite revenue growth.
We worked through pricing structure and overhead control.
Result:
* +$40,000 net profit improvement in the first 7 weeks
* Clearer pricing and improved margin visibility
Yeppoon service-based business:: The business had steady demand but inconsistent booking systems and follow-up processes, which meant missed opportunities and uneven cash flow.
We refined scheduling flow and client follow-up systems.
Result:
* 50.3% increase in turnover over 9 months
* More consistent booking flow and improved client conversion
Woombye processing facility (manufacturing operations): Operational inefficiencies across labour allocation and workflow structure were impacting productivity and overall margins.
We reviewed staffing allocation, process flow, and operational structure across departments.
Result:
* $355,000 improvement in annual profit performance
* Improved labour efficiency and more consistent output
Yeppoon hospitality venue (front-of-house operations): Front-of-house staffing structure and shift allocation were leading to avoidable wage leakage and inconsistent coverage across trading periods.
We reviewed rostering structure and staffing requirements across service times.
Result:
* $103,740 annual cost reduction identified
* Smoother front-of-house operations and more consistent staffing coverage
Kawana retail business: The business had strong customer flow but inefficient staffing allocation and inconsistent sales processes, which limited performance across trading hours.
We adjusted staffing structure and improved in-store sales flow consistency.
Result:
* $76,400 annual cost reduction identified
* 22% increase in turnover through improved operational structur
Welcome to CQ Business Support
I help business owners remove frustrations, identify inefficiencies & unlock hidden profits with small, smart changes that make a big impact fast.
Small Changes
Big Results
No massive overhauls—just precise tweaks in strategy, pricing, production and marketing, that boost your bottom line.
Unlock Profit Potential
Small tweaks, big impact!
